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RETAILHAPPENS
The conference for eCommerce operators
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WHY GROW?
Most retail conferences miss the mark - overwhelming networking, generic content and pushy vendors. GROW is built differently.
Here’s how we make it actually worth your time:
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IT’S INTENTIONAL.
GROW delivers a thoughtfully curated experience - limited vendor presence, and high-impact content from the brands you want to learn from. You hear directly from leaders at major brands like Vuori, Good American, Glossier & Ritual - and walk away with real lessons to apply immediately.
IT’S APPLICABLE.
Being surrounded by brands at a similar stage - or just ahead of you - means every session hits home. And everyone you meet is relevant: C-suite, operators, decision-makers & real peers who understand what you’re working on. You always leave GROW with a real "to-do" list & strategies you can put to work immediately.
IT’S REAL.
The conversations at GROW go deeper than surface-level intros or elevator pitches. There’s plenty of time to connect with other brand leaders & tech providers in a way that feels natural - not forced. You walk away with fresh perspective & trusted connections that you can lean on long after the conference - for feedback, ideas, support and real growth.
JOIN USIN Los Angeles
GROW LA
Join 800+ eCommerce leaders for a full day of valuable learning & networking & in West Hollywood, Los Angeles, CA.
EXPERT SPEAKERS
Hear from proven leaders across online growth, retention, CX, operations & much more - sharing what’s actually working (and not working) at today’s best brands.
LEARN.
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PURPOSEFUL, HIGH-IMPACT NETWORKING
Meet senior operators from brands like yours. With hundreds of hand-picked-attendees & curated experiences built for real conversations, GROW makes it easier - and faster - than ever to build meaningful connections that last.
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1-1 MEETINGS
Thoughtfully matched, 1-1 meetings that directly connect you with other brand leaders & relevant vendors too - No random pitches or pushy sales tactics. Just short intros with the right people, tailored to your current tech stack priorities.
CONNECT.
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ROUNDTABLES
Our interactive, small-group sessions cover topics like paid ads, attribution, retention, post-purchase experience, conversion optimization, and AI-driven workflows. Expect fresh perspectives & practical takeaways
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EXHIBIT HALL
Our reimagined exhibit space brings you face-to-face with the top SaaS tools & agencies in the space - recommended by our attendees. Hear their current client success stories & build relationships that go beyond the sales pitch.
EXPERIENCE.
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WHERE RETAIL MEETS FUN
Often imitated, never matched - GROW has been known for its high-energy atmosphere and the most fun retail conference experience since 2019. Enjoy our legendary pre-parties, afterparties, and open bar, all paired with great food and even better conversation.
HAVE FUN.
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A+++NETWORKING
At GROW, networking is always natural and meaningful - free from awkward handshakes or forced small talk. Everyone here is approachable, knowledgeable, and ready to engage - that's a guarantee.
BY COMPANY
BY REVENUE
BY TITLE
BY VERTICAL
Recent SPEAKERS
GROW Speakers have been there, done that. During main stage talks, panels & interactive workshops, you’ll hear from senior executives & operators from:
Josh Krepon
Staying Profitable in the Face of Change: Margins are shrinking, costs keep climbing, and leadership teams are under more scrutiny than ever. This session digs into how operators are making the hard calls that keep brands alive and growing when conditions are anything but stable. Hear real stories of what’s working—and what’s not—when it comes to pricing pivots, trimming inefficiencies, and doubling down on the bets that actually move the needle. You’ll walk away with operator-tested tactics for protecting profitability, fueling growth, and leading with clarity in today’s volatile environment.
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Sib Mahapatra
Leveraging incrementality, MMM & attribution to unlock profitable growth - Traditional measurement and attribution models no longer account for the modern business, especially ones that spend on multiple ad platforms and sell through multiple channels. Branch Furniture are cutting through the noise by leveraging incrementality testing to calibrate MMM and attribution models. Sib will break down what’s worked, what’s failed, and how they’ve turned conflicting insights into clarity. You’ll leave with real-world frameworks and benchmarks you can take back to your team to cut waste, double down on what performs, and finally tie marketing activity to true profitability.
Mary Beech
Identifying levers for growth on eCommerce marketplaces - AI and technology are transforming ecommerce faster than ever. To win, brands must know which levers drive the greatest growth. With access to 46 trillion data points, Pattern stands at the intersection of data, AI, and ecommerce. Join John LeBaron, CRO at Pattern, and one of Pattern's brand partners, as they share the most impactful strategies for increasing traffic, boosting conversion, and accelerating marketplace growth worldwide.
Nargiza Dakmak
Using Zero Party Data: Tactics You Can Steal for Better Personalization - Learn proven methods to collect zero party data that customers actually want to share—from interactive quizzes and preference centers to post-purchase surveys that drive repeat sales. You'll get specific question frameworks that uncover buying intent, step-by-step workflows for turning responses into personalized email sequences, and real examples of how brands use declared preferences to boost conversion rates by 30%+. Walk away with templates for preference collection, segmentation strategies that work across channels, and automation setups you can implement immediately to deliver hyper-relevant experiences that customers notice and value.
Cody Plofker
Winning the Holidays with TV: Jones Road Beauty’s BFCM & Q4 Strategy - Cody Plofker, CEO at Jones Road Beauty, shares how they use TV to maximize Black Friday and Cyber Monday, drive year-end sales, and set up momentum for the year ahead. You'll learn how Jones Road Beauty approaches creative, testing & measurement on TV, plus how other DTC brands will be investing in BFCM this year, why TV is a high-performing channel during BFCM and Q4, and lessons for brands scaling into TV during peak holiday moments.
Alda Leung
Scaling Creative & Content with AI - Every retailer is under pressure to produce more content, faster — without losing brand integrity. In this workshop, you’ll hear how leading brands are actually doing it: where they’ve found the biggest wins, the challenges they’re still wrestling with, and the lessons they’ve learned the hard way. Expect real examples of what scales, what doesn’t, and the frameworks you can take back to your own team to create more personalized, on-brand content at speed.
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Mike Carmody
How AI Has Transformed Direct Mail into a Powerful Growth Channel Just in Time for BFCM - Mike explains how to turn direct mail into your secret conversion weapon that cuts through holiday marketing chaos; while your competitors are fighting for attention in overcrowded digital channels, you can own the physical space that customers actually notice, touch, and keep.
Robert Varon
Turning conflicts into clarity - Traditional measurement and attribution models fall short for today’s businesses — especially those investing across multiple ad platforms and selling through diverse channels. At GROW, Robert explains how his team has cut through the noise by using incrementality testing to refine Jordan Craig’s MMM and attribution models.
Kelly Spencer
How to Drive Revenue with Real Conversations During BFCM - Death Wish Coffee joins Postcript to unpack how they use conversational SMS to engage shoppers at every stage - from pre-sale curiosity to post-sale loyalty during BFCM. Learn how real-time replies, smart automation, and how conversations over text drive deeper connections and serious revenue spikes.
Aaron Driver
How AI Has Transformed Direct Mail into a Powerful Growth Channel Just in Time for BFCM - Aaron explains how to turn direct mail into your secret conversion weapon that cuts through holiday marketing chaos; while your competitors are fighting for attention in overcrowded digital channels, you can own the physical space that customers actually notice, touch, and keep.
MEET YOUR SPEAKERS
GROW Speakers have been there, done that. During main stage talks, panels & interactive workshops, you’ll hear from senior executives & operators from:
Josh Krepon
Staying Profitable in the Face of Change: Margins are shrinking, costs keep climbing, and leadership teams are under more scrutiny than ever. This session digs into how operators are making the hard calls that keep brands alive and growing when conditions are anything but stable. Hear real stories of what’s working—and what’s not—when it comes to pricing pivots, trimming inefficiencies, and doubling down on the bets that actually move the needle. You’ll walk away with operator-tested tactics for protecting profitability, fueling growth, and leading with clarity in today’s volatile environment.
Sib Mahapatra
Leveraging incrementality, MMM & attribution to unlock profitable growth - Traditional measurement and attribution models no longer account for the modern business, especially ones that spend on multiple ad platforms and sell through multiple channels. Branch Furniture are cutting through the noise by leveraging incrementality testing to calibrate MMM and attribution models. Sib will break down what’s worked, what’s failed, and how they’ve turned conflicting insights into clarity. You’ll leave with real-world frameworks and benchmarks you can take back to your team to cut waste, double down on what performs, and finally tie marketing activity to true profitability.
Mary Beech
Identifying levers for growth on eCommerce marketplaces - AI and technology are transforming ecommerce faster than ever. To win, brands must know which levers drive the greatest growth. With access to 46 trillion data points, Pattern stands at the intersection of data, AI, and ecommerce. Join John LeBaron, CRO at Pattern, and one of Pattern's brand partners, as they share the most impactful strategies for increasing traffic, boosting conversion, and accelerating marketplace growth worldwide.
Nargiza Dakmak
Using Zero Party Data: Tactics You Can Steal for Better Personalization - Learn proven methods to collect zero party data that customers actually want to share—from interactive quizzes and preference centers to post-purchase surveys that drive repeat sales. You'll get specific question frameworks that uncover buying intent, step-by-step workflows for turning responses into personalized email sequences, and real examples of how brands use declared preferences to boost conversion rates by 30%+. Walk away with templates for preference collection, segmentation strategies that work across channels, and automation setups you can implement immediately to deliver hyper-relevant experiences that customers notice and value.
FANMAIL
The connections you make at GROW lead to opportunities you didn’t even know were out there. But don’t just take our word for it - here’s what our attendees say:
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- Andrei Najjar
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- CASEY GRUELICH
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- NATE BENNER
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- SARAH THERRIEN
- Andrei Najjar
- CASEY GRUELICH
- NATE BENNER
- SARAH THERRIEN
- Andrei Najjar
- CASEY GRUELICH
- NATE BENNER
- SARAH THERRIEN
THE GROWAGENDA
Missed our last show in New York? Check out our 50+ speakers and 70+ sessions below. GROW LA agenda coming soon! We’ll cover:
DAY 1
Registration and Check in Breakfast Hosted by Junip
Breakfast ends at 8:50 AM
The wait is over! Step inside for our first day of powerful insights, game-changing strategies & networking.
Morning Kick-Off with Adele Dagher Nasr, CMO, Select Brands
Get ready to ignite your day! Join us as we set the tone for an action-packed conference with opening insights, key industry trends and a powerful welcome from our expert host. Expect energy, inspiration & a roadmap for what’s ahead. Let’s make it happen!
Agentic Commerce Is Here: What It Means for Your Brand, Your Revenue, and Your Relevance
AI agents are already shopping on behalf of your customers — comparing products, negotiating prices, and completing purchases without ever visiting your website. This isn’t a future scenario; it’s happening now. In this keynote, leaders from brands navigating this shift will share what they’ve learned: how discovery is changing, what it means for product data and pricing strategy, and the steps they’re taking to stay visible when the buyer is a bot. You’ll leave with a clear framework for preparing your business before this wave passes you by.
Josh Krepon, President, US DTC & Global Digital, Steve Madden + Dhruv Patel, Chief Product Officer, Aftersell by Rokt
Protecting Margin in the Age of Tariffs, Rising Costs, and Cautious Consumers
Tariffs have squeezed gross margins across fashion, homeware, beauty, and electronics — and consumers are more price-sensitive than ever. In this session, operators from mid-market and enterprise brands will share exactly how they’re making the hard calls: which costs to absorb, where to raise prices without killing conversion, and how they’re renegotiating supply chains in real time. Expect candid talk about what’s actually working to protect profitability, where they’ve stumbled, and the operational playbooks you can take back to your team today.
Alejandro Erminy, Sr. Manager, Acquisition, Magic Spoon + Jackie Hall, GTM Lead, Product Partnerships, TikTok + Jessica Williams, Head of Brand & Partnerships, Shopify
Personalisation That Actually Moves Revenue — Not Just Metrics
Everyone claims to personalise, but most brands are still serving the same experience to wildly different customers. In this session, retail leaders will pull back the curtain on how they’re using AI to deliver genuinely individual experiences across site, email, SMS, and ads — and the revenue impact it’s driving. You’ll hear what’s working across fashion, beauty, and homeware, where the biggest lifts are coming from, and the mistakes that wasted months of effort. Walk away with practical frameworks for making personalisation a real growth lever, not a checkbox.
Nargiza Dakmak, Director, eCommerce, Bonafide Health + Val Geisler, VP, Customer & Lifecycle Marketing, Digioh
From Pilots to P&L Impact: Scaling AI Across Your Organisation
Running an AI pilot is easy. Making it stick across marketing, merchandising, CX, and operations — that’s where most brands stall. In this candid conversation, C-suite leaders will share how they moved AI from isolated experiments to enterprise-wide capability: how they built internal alignment, where they invested, and what they wish they’d done differently. If you’re sitting on a handful of promising pilots with no clear path to scale, this session will give you the blueprint for turning scattered initiatives into compounding competitive advantage.
Sib Mahapatra, Co-Founder & Chief Product Officer, Branch Furniture + Robert Varon, Director, Marketing, Jordan Craig + Frank Yang, CEO, Work Magic
Benchmarking Your AI Maturity: First-Movers, Fast-Followers, and Everyone Else
Do you actually know where your company stands on AI compared to your competitors? This keynote will give you the benchmarks you need to answer that honestly. We’ll share new data on where first-movers are pulling ahead, how fast-followers are closing the gap, and the very real risks laggards are already facing — from rising CAC to lost market share. You’ll leave with a clear-eyed assessment of your position and a prioritised action plan for levelling up before competitors make the gap permanent.
Cody Plofker, CEO, Jones Road Beauty + Mauricio Lizarazu, Client Development Team Lead, Tatari
Creativity as Currency: Building Loyalty and Driving Sales in the Social Era
The way people shop has fundamentally changed, with discovery now beginning through a scroll rather than a search. Social platforms have become the engine of cultural storytelling, sparking moments that inspire audiences to discover and act, while commerce infrastructure ensures those moments seamlessly translate into sales. In this session, leaders from a major social platform, a leading commerce platform, and a standout brand will share how authentic, creative storytelling builds communities, drives loyalty, and powers growth. From a brand’s first viral post to scaling with paid social and activating native shopping features, you’ll see how bold, unconventional content transforms discovery into lasting customer relationships — and how the right platform partnerships give merchants the tools to streamline marketing and unlock new revenue.
Mike Carmody, VP, Performance Marketing, Made In + Aaron Driver, CMO, Guardian Bikes + Michael Epstein, Co-founder & Co-CEO, PostPilot
Zero-Click Commerce: When the Transaction Happens Before Your Site Even Loads
The purchase funnel is collapsing. Consumers are buying inside TikTok videos, through AI assistant recommendations, and via chat interfaces — without ever visiting a product page. In this session, you’ll hear how brands are adapting to a world where the transaction happens in context: inside social feeds, messaging apps, and agentic AI interactions. Learn which categories are most exposed, where the biggest revenue opportunities are hiding, and the specific infrastructure changes you need to make so your brand can sell wherever customers decide to buy.
Jess Cervellon, Founder & CEO, Open Late Collective + Jake Norton, Director, Sales, REDO
Generative Engine Optimisation: Winning Discovery When AI Answers the Question
Your customers are asking ChatGPT and Perplexity for product recommendations instead of Googling. If your brand isn’t showing up in those AI-generated answers, you’re invisible before the journey even starts. In this session, growth leaders will share how they’re adapting SEO, content, and product data strategies for the age of AI-driven discovery. You’ll hear what’s actually moving the needle on GEO and AEO, which traditional tactics are now worthless, and the specific steps you need to take to make sure AI recommends your products — not your competitor’s.
Eddie Maalouf, Founder & CEO, BAD Marketing + Francesco Gatti, Founder & CEO, Opensend
Loyalty That Learns: Building Emotional Retention That Compounds
Loyalty programmes aren’t what they used to be. Today’s leaders are testing AI-driven strategies that learn, adapt, and deepen emotional connections with customers in real time. This roundtable will give you a front-row seat to what’s working — and what’s not — in using predictive modelling, dynamic rewards, and behavioural signals to keep customers coming back. If retaining customers is mission-critical for your business, this is where you’ll get unfiltered peer insights, practical frameworks, and real stories of success and failure you can put into play immediately.
Lena El-Ayoubi, Senior Account Executive, Aftersell by Rokt
Turning Behavioural Data into Repeat Revenue
Your data is full of clues about how to earn the next order — if you know how to use it. In this AI-focused roundtable, brands who’ve cracked the code will share exactly how they’re turning browsing behaviour, purchase history, and engagement signals into repeat sales and higher lifetime value. This is your chance to hear the wins, mistakes, and tactical takeaways directly from peers who’ve done it — so you can walk away with proven strategies to plug into your own retention playbook right now.
Diana LoMonaco, Founder, Classic Six + Matias Marquez, CEO, ethos
Navigating Tariffs and Supply Chain Volatility: Operator Playbooks
Margins are under pressure, global trade is unpredictable, and sourcing decisions that made sense six months ago may not hold today. In this roundtable, supply chain and operations leaders will share how they’re using scenario planning, supplier diversification, and AI-powered demand signals to navigate tariff exposure across fashion, homeware, beauty, and electronics. Expect candid conversation about what’s working, where the biggest cost traps hide, and practical frameworks for building a more resilient, agile operation that can protect profitability in volatile markets.
Jeff Sutelman, Senior Manager, Measurement Consulting + Pearce Wurthner-Labrecque, Manager, Solution Consulting Americas, Funnel
The New Playbook for Converting Unknown Shoppers into Known Buyers
Every retailer sits on a goldmine of anonymous visitors — ghost shoppers who browse with intent but vanish without converting, taking massive potential revenue with them. This session reveals how AI-powered identity resolution is revolutionizing customer acquisition by transforming unknown browsers into personalized experiences from their very first click. You’ll discover the cutting-edge strategies leading brands use to decode anonymous behavior patterns, deploy real-time personalization triggers that feel almost telepathic, and create cross-device recognition systems that follow customers seamlessly through their entire journey. Learn how to turn your biggest conversion challenge into your greatest growth opportunity, building customer relationships that begin the moment someone lands on your site — even when they’re complete strangers. Walk away with actionable frameworks for implementing identity intelligence, privacy-first personalization tactics that build trust while driving revenue, and measurement strategies that capture the true impact of converting ghost traffic into loyal customers.
Rebecca Armstrong, Director, eCommerce, Credo Beauty + Griffin Mayhew, Head of Customer Success, NA, Nosto
AMA: The C-Suite Playbook — How to Stay Agile Amid Disruption
Retail tech executives are under pressure to innovate faster than ever — while keeping their companies stable and secure. This roundtable is your opportunity to hear from senior technology leaders about how they’re making tough calls, experimenting with AI, and steering teams through constant disruption. You’ll get a rare, behind-the-scenes look at how they’re balancing short-term wins with long-term bets, where they’ve stumbled, and what’s next on their roadmap. If you’re guiding transformation inside your company, this conversation will give you hard-won lessons you won’t find anywhere else.
Daisy Koltov, VP, Digital, Chilewich + An Executive from Domaine
Turning Your Loyalty Program into a Customer Ambassador Program
Loyalty programs can go far beyond points and discounts — done right, they can spark true advocacy, turning devoted customers into genuine brand ambassadors. In this session, we’ll explore how one standout brand expanded beyond the traditional loyalty model to build a program that drives referrals, fosters community, and deepens customer connection. We’ll cover the shift from standard rewards to ambassador-style engagement, how tiered perks both recognize loyalty and inspire sharing, and the specific perks and experiences that strengthen relationships. You’ll walk away with practical steps to evolve your own loyalty strategy into a powerful advocacy engine.
Elizabeth Marsten, VP, Innovation & Growth, Tinuiti + Ken Magner, Marketplaces Senior Strategist, Tinuiti
The Revenue You’re Missing: Convert the 50 to 80 Percent of Traffic Digital Leaves Behind
You’re doing everything right, yet more than half of your site traffic vanishes without a trace. They’re not clicking. They’re not converting. They’re invisible to your retargeting stack. This roundtable is where high-growth brands are fixing that, not with more spend, but by activating behavioral signals and identity intelligence that digital platforms can’t reach. If you’re responsible for growth, retention, or performance, pull up a chair. During this intensive discussion, you’ll discover exactly where your funnel is leaking and calculate how much revenue is quietly slipping through the cracks of your current attribution model. You’ll see firsthand how signal-based targeting successfully reactivates high-intent visitors that digital channels can’t follow, transforming anonymous browsers into identifiable prospects through sophisticated offline touchpoints. Learn the precise methodologies enterprise brands are using to convert invisible traffic into measurable sales, including the counterintuitive strategies that reach emotionally unsubscribed buyers who ignore email campaigns but respond enthusiastically to personalized direct mail. Most importantly, you’ll gain insider intelligence about what your competitors are secretly testing to unlock revenue streams that your existing platforms are completely missing, giving you the competitive edge needed to capture market share while others struggle with diminishing digital returns and rising acquisition costs.
Tim Curtis, Chief Strategy Officer + David Forestieri, VP, Enterprise Sales, Navistone
Ask Me Anything: Making Data Work When Nothing Is Clean
Everyone talks about data readiness, but the truth is: your data will never be perfect. In this AMA, retail leaders will share how they stopped waiting for pristine data and started driving AI results anyway. You’ll hear where they stumbled, which shortcuts actually worked, and how they’re using imperfect data to make better decisions across marketing, merchandising, and CX today. Bring your toughest questions — this is a no-spin look at the messy reality of making AI and data work together in organisations that don’t have unlimited engineering resources.
Robert Varon, Director of Marketing, Jordan Craig + Ciara Lydon, eCommerce & Digital Product Manager, Magic Spoon + Michael Bervell, CEO and Founder, TestParty
Unified Attribution Across Email, SMS, Ads, and On-Site: What’s Actually Working
Peak season is when attribution gaps cost the most — and every channel is fighting for credit. In this session, leading brands will share how they’re using AI to finally unify customer journeys across email, SMS, paid media, and on-site experiences. You’ll hear where peers are winning, from pinpointing which channel truly drives conversion to uncovering hidden cross-channel synergies, and where they’ve failed. Walk away with practical frameworks for connecting the dots in real time, exposing wasted spend, and making faster, more confident decisions when every dollar is under the microscope.
Kelly Spencer, Communications Marketing Manager, Death Wish Coffee + Laura Serino, Director, Content, Community & Brand, Postscript
Retention in a Time of Uncertainty: Loyalty Tactics That Actually Work
In an environment where customer behavior shifts overnight, retention isn’t just a strategy — it’s survival. In this session, you’ll hear from retail leaders who’ve kept customers close during periods of massive disruption. They’ll share what’s actually working (and what’s failed) when it comes to rethinking loyalty programs, testing new engagement models, and keeping trust intact even as expectations evolve. You’ll walk away with practical examples of how to reframe value, adapt messaging, and deploy AI-driven retention tactics that turn unpredictable moments into opportunities to deepen customer relationships — and lock in repeat revenue when it matters most.
Nik Sharma, CEO, Sharma Brands + Liam Millward, Co-founder & CEO, Instant
Creative at Scale: What Gets Made, Tested, and Shipped in 2026
Every brand is under pressure to produce more content, faster — across more channels, in more formats, without losing brand integrity. In this session, you’ll hear how leading retailers are actually using AI to scale creative production: where they’ve found the biggest wins, the quality issues they’re still wrestling with, and the workflows that let small teams produce at enterprise volume. Expect real examples of what scales, what doesn’t, and the frameworks you can take back to your own team to create more personalised, on-brand content at genuine speed.
Mary Beech, Chief Growth Officer, Thorne + John LeBaron, Chief Revenue Officer, Pattern
Social Commerce and Short-Form Video: Where Discovery Is Actually Happening
Your next customers aren’t finding you through search — they’re discovering your products in a three-second scroll on TikTok, Instagram Reels, or YouTube Shorts. In this session, growth leaders from fashion, beauty, and lifestyle brands will share what’s actually converting in social commerce right now: the formats, the creator strategies, and the measurement frameworks that tie social activity to real revenue. You’ll hear what’s worth investing in, what’s overhyped, and how to build a social commerce engine that compounds over time instead of burning budget on vanity metrics.
Luka Kvatchrelishvili, CMO, True Sea Moss + Olivia Jarvis, Manager, Customer Success, Recharge
Measurement That Matters: Incrementality, MMM, and MTA in a Single Playbook
For years, marketers have debated which measurement model actually drives growth. Leading mid-market brands have stopped debating and started combining incrementality testing, media mix modelling, and multi-touch attribution into one practical framework. In this session, their leaders will break down what’s worked, what’s failed, and how they’ve turned conflicting data into clarity. You’ll leave with real-world benchmarks and frameworks you can take back to your team to cut waste, double down on what performs, and finally tie marketing activity to true profitability.
Taryn Jones Laeben, CEO, Nisolo & Founding Partner & President, IRL Ventures + Laura Meyer, Founder & CEO, Envision Horizons
Your Brand Website: Evolution, Reinvention, or Obsolescence?
With the rise of agentic shopping, AI-powered discovery, and social commerce, some say the traditional brand website is living on borrowed time. Others argue it’s still the most powerful owned channel — if reimagined correctly. In this session, you’ll join retail leaders debating the future of direct-to-consumer online presence. Expect candid takes, real-world examples, and a clear-eyed look at how peers across fashion, beauty, and homeware are experimenting with site strategy, platform partnerships, and AI-driven discovery paths. You’ll leave knowing what role your website should play in your future growth strategy.
Harry Roth, Director, eCommerce, CRO & Customer Journeys, Laura Geller + Nick Calvert, Head of Partnerships & Business Development, PrettyDamnQuick
The Next Era of Personalization: Segmenting Smarter & Maximizing Budget Impact
The era of spray-and-pray personalization is over — today’s winning brands are getting surgical about where they invest their personalization budgets and how they segment their audiences for maximum impact. In this session, brand and technology leaders will reveal the frameworks powering explosive growth: community-driven segmentation approaches that build nationally recognised brands without massive tech infrastructure, and AI-powered personalization engines that deliver custom experiences at scale. You’ll discover the smart segmentation strategies that work regardless of budget size, learn how to identify your highest-value customer segments using both traditional insights and behavioral data, master the art of budget allocation across personalization initiatives for maximum ROI, and understand when to invest in complex AI systems versus simpler relationship-based approaches. Walk away with actionable frameworks for measuring true personalization impact beyond vanity metrics, privacy-first strategies that build trust while driving revenue, and tactical playbooks for scaling personalization that actually converts — proving that strategic thinking beats big budgets every time.
Ryan Pinkham, VP, Go To Market, TaxCloud + Adham Aljahmi, VP, Growth, Fragrant Jewels
Rewiring Merchandising, Demand Planning, and Fulfilment
Merchandising and supply chain teams are seeing the most tangible AI wins in the business — faster demand forecasting, smarter assortment decisions, and more resilient fulfilment even through tariff chaos. In this session, operators will share detailed case studies of what they’ve deployed, the impact they’ve measured, and the mistakes they’d avoid if they could start over. If your role touches product, inventory, or logistics, this is where you’ll hear the most tactical, straight-from-the-field insights on AI that’s already paying for itself.
Eunice Byun, Co-founder, Material Kitchen + Rory Garton-Smith, Co-founder & CTO, Checkmate
DAY 2
Registration and Check in Breakfast Hosted by Junip
Join us for the second day of powerful insights, game-changing strategies & networking.
Morning Kick-Off
Our expert host sets the tone for an action-packed Day Two with opening insights and key industry trends. Let's go!
Aligning Operations with Customer's Sustainability Expectations
This panel brings together three influential leaders—Svanika Balasubramanian, CEO of rePurpose Global; Leah Mann from Thrive Market's Mission & Partnerships team; and Ryan Zimmerman, Director of Communications & Partnerships at Grove Collaborative—who will share actionable strategies for transforming business operations to meet today's heightened customer expectations around sustainability and social impact. Attendees will discover how to identify and prioritize the operational changes that matter most to their customers, learn frameworks for measuring and communicating impact authentically, and gain practical insights on building partnerships and internal processes that deliver on brand promises while maintaining profitability. The session will provide concrete takeaways on navigating the balance between customer demands for transparency and sustainability with operational realities, offering attendees a roadmap for aligning their own organizations with the values-driven expectations that increasingly define customer loyalty and market success.
Leah Mann, Mission & Partnerships, Thrive Market + Ryan Zimmerman, Director, Communications & Partnerships, Grove Collaborative + Svanika Balasubramanian, CEO, rePurpose Global
Beyond the Click: How AI Is Powering the Next Era of Funnel Performance
In today’s performance-driven environment, high-growth brands are moving fast, not by spending more, but by personalizing faster. In this session, we’ll break down how brands like DRMTLGY are turning paid media, creators, and campaign insights into fully personalized landing experiences across the funnel. You’ll get a look at how Replo uses AI to generate entire funnels from ad creative, influencer lists, and product catalogs, helping marketers launch smarter, test faster, and convert more. Walk away with a practical playbook for scaling personalization, and a clear benchmark for where your team stands in the next wave of performance marketing.
Joe Wool, Director, eCommerce, DRMTLGY + Sanjay Jenkins, GTM Lead, Replo
Incremental, Impactful, Creative: Rethinking Advertising for Retail Growth
As retail marketing grows more complex with CTV, Snap, TikTok, OOH, and retail media, understanding true incremental impact has become the backbone of measurement. But as channels multiply, so do the challenges of keeping analytics simple, actionable, and connected to real growth. In this session, Triple Whale and Vibe.co will explore how modern brands can combine incrementality, creativity, and performance branding to measure what really matters. We’ll share how retailers can cut through complexity, prove impact across channels, and unlock smarter paths to growth.
Arthur Querou, CEO & Co-founder, Vibe + Bryant Garvin, Operator in Residence, Triple Whale
From Anonymous to Engaged: Shopper Enrichment for Efficient Top-of-Funnel Growth
Your analytics show thousands of visitors, but 70% are complete ghosts—no email, no purchase history, just expensive traffic that walks away forever. While you're obsessing over email capture pop-ups, smart retailers are using AI to instantly de-anonymize anonymous browsers and convert them into buyers within minutes of arrival. Real-time shopper enrichment technology is matching mysterious visitors to existing customers, creating personalized experiences for the majority of visitors, and turning your biggest revenue leak into your most profitable channel.
Ben Bolognin, VP, eCommerce, Olukai + Michael Diesu, Co-Founder & CEO, Tie
AI-Powered Micro-Influencer Matchmaking for BFCM Impact
In the BFCM countdown, every dollar and every impression counts, and while most brands are still throwing budgets at macro-influencers with questionable engagement rates, the smartest retailers are using machine learning to systematically identify micro-creators who deliver authentic influence and measurable conversions at a fraction of the cost. This intensive tactical session reveals exactly how leading brands are leveraging AI-powered creator discovery platforms to cut through millions of potential partnerships and pinpoint the right micro-influencers in days rather than months, using advanced sentiment analysis to evaluate audience quality, engagement authenticity, and brand alignment before outreach even begins. You'll discover the specific data points and algorithmic approaches these companies use to predict creator performance, from analyzing comment sentiment patterns and follower growth trajectories to identifying creators whose audiences overlap with your highest-value customer segments. Learn the proven frameworks for structuring performance-based partnerships that protect your budget while incentivizing creators to deliver results, including dynamic commission structures, milestone-based bonuses, and hybrid payment models that reward both reach and conversion metrics. You'll gain access to the automation tools and workflows that streamline creator onboarding, content approval, and performance tracking, plus the specific contract templates and negotiation strategies that prevent common pitfalls like content ownership disputes, exclusivity conflicts, and attribution challenges. Most importantly, you'll walk away with immediately actionable playbooks for rapid creator identification, outreach sequences that achieve 40%+ response rates, campaign optimization tactics that maximize ROI during peak shopping periods, and emergency pivot strategies for when partnerships underperform, ensuring your influencer strategy fires on all cylinders in time for the holiday surge.
Jean Dees, Head of Influencer Marketing, The Perfect Jean
AI-Enhanced A+ Content: Last-Minute Tweaks That Drive BFCM Conversions
When it comes to Black Friday, speed and precision matter more than perfection. In this session, you’ll see how leading brands are using AI to quickly test and optimize copy, imagery, and product descriptions in the final days before launch. From swapping out underperforming headlines to generating new visuals that align with shopper intent, you’ll hear real-world examples of what’s moved the needle for peers under BFCM pressure. Walk away with a playbook of AI-driven adjustments you can still make in the eleventh hour — to capture attention, increase conversions, and maximize revenue on the biggest weekend of the year.
Bryan Welker, Head of Marketing & Growth, L-Nutra + Lisa Bratkovich, Founding Partner & Fractional CMO, The CMO Syndicate + Josh Payne, CEO & Founder, Coframe interviewed by Poonam Goyal, Sector Head & Sr. eCommerce Analyst, Bloomberg Intelligence
Brand as Your Strategic Advantage: How Authentic Brands Win Markets and AI Amplifies Victory
In an era where competitors can copy your product overnight, brand remains the one unassailable competitive moat. Join Donny Jensen, CMO of Black Rifle Coffee—who transformed a veteran-founded startup into a cultural phenomenon generating hundreds of millions in revenue—as he reveals why authentic brand building is your ultimate growth accelerator. Drawing from scaling one of America's most recognizable coffee brands, Jensen will show how mission-driven identity creates fanatically loyal customers who become unpaid evangelists. You'll discover how to craft brand narratives so compelling that price becomes irrelevant and competition becomes noise, plus cutting-edge tactics for leveraging AI to amplify messaging and personalize experiences without losing authentic human connection. Walk away with a proven framework for your brand's unfair advantage, strategies for turning customers into evangelists, and a roadmap for brand-first growth in the AI-powered future.
Donny Jensen, CMO, Black Rifle Coffee
AMA: Ad Strategies That Actually Convert: Real Tactics From High-Growth Brands
Ad costs are climbing across all platforms while customer acquisition gets more competitive, but the merchants hitting their growth targets have mastered the art of diversifying their marketing mix to control costs and reach customers wherever they spend time. Leading retailers are discovering emerging ad networks and promotional channels that complement their existing strategies, while building direct customer relationships that reduce overall acquisition costs and improve lifetime value. The biggest winners aren't just optimizing individual campaigns—they're creating integrated marketing experiences that turn every customer touchpoint into a revenue driver. Join Amanda Engleman (Product Director, Shopify) and Carney Nir (VP Global Ecommerce, Orveon) for a tactical deep-dive into where smart merchants are actually spending their ad dollars, which emerging channels are delivering measurable ROI right now, and how to build advertising resilience that protects your margins when the next platform shakeup hits.
Carney Nir, VP, Global eCommerce, Orveon + Amanda Engleman, Product Director, Shopify
AMA: How to Use Behavioral Data to Drive Repeat Revenue
Your data is full of clues about how to earn the next order — if you know how to use it. In this AI-focused roundtable, brands that have cracked the code will share exactly how they’re turning browsing behavior, purchase history, and engagement signals into repeat sales and higher lifetime value. This is your chance to hear the wins, mistakes, and tactical takeaways directly from peers who’ve done it — so you can walk away with proven strategies to plug into your own retention playbook right now.
Ahmed El Naggar, Co-founder & CEO + Jon Fox, Head of Education, GoAudience
AMA: From Spikes to Systems: Building Always-On Customer Journeys with AI
Seasonality creates massive demand spikes, but most brands struggle with the gaps—inconsistent planning, generic experiences, and performance dips between peak moments. Join this interactive AMA to discover how top retail brand Reef transformed their customer journey from reactive seasonal pushes to a sophisticated, always-on growth engine that delivers sustained results year-round. Through real-world case studies and open discussion, we'll explore how to identify early signals of customer intent before competitors notice, create seamless strategies that work across both DTC channels and major marketplaces, and leverage AI to shift from scrambling during peak seasons to optimizing in real-time every day. Whether you're battling holiday rushes, back-to-school chaos, or summer surges, you'll leave with actionable frameworks for building customer journeys that drive consistent growth—not just short-term wins when demand naturally peaks.
Elyse Shaefer, Sr. Director, Digital Marketing, Reef + Allie Newman, Sr. Account Manager, Realtime
AMA: The New Retention Playbook: Slash Klaviyo/ESP Costs by 65% While Boosting Deliverability and Email Revenue by 30%
Retention marketing should be the most profitable channel in eCommerce, yet escalating Email Service Provider (ESP) costs continue to erode margins month after month. This roundtable session reveals how CustomersAI discovered and eliminated hidden inefficiencies within their retention marketing stack through innovative AI-powered strategies. Participants will learn about deploying an AI "list transfusion" agent that systematically removes unengaged, lifeless contacts while simultaneously replenishing email lists with fresh, high-intent subscribers who are more likely to convert. The session covers proven tactics for growing email revenue by maximizing deliverability rates and improving inbox placement, ultimately creating a streamlined system that generates consistent orders with minimal manual intervention. Attendees will walk away with a repeatable roadmap that demonstrates how to reduce ESP costs by 50% while simultaneously boosting deliverability metrics and increasing email revenue by 30%, transforming retention marketing from a cost center into a true profit driver.
Phil Ross, DTC Operator, Catalyst Pet + Larry Kim, CEO & Founder, CustomersAI
AMA: How DUDE Wipes Built a 7 figure TikTok Shop (without Ads)
In this interactive session, you’ll learn how DUDE Wipes built a 7 figure TikTok Shop by enlisting 14,000+ unpaid hype people (aka affiliates), running 50+ hours a week of chaotic livestreams, and repurposing every weird video we could get our hands on. We’ll cover how AI helps us make content at scale, why we pay our ambassadors in gas money and good vibes, and how being an absolute menace in the comments has become our most effective growth hack. Come for the strategy, stay for the poop jokes.
Joey Thomas, VP, Sales, DUDE Wipes
AMA: The Authenticity Paradox: When AI Creates Your 'Authentic' Brand Story
Today's consumers crave authenticity more than ever, yet many brands are increasingly turning to AI to craft their "authentic" narratives. This creates a fascinating paradox: can a story generated by artificial intelligence truly be authentic? And does it matter if it resonates with your audience? Join Andie Swim's leadership team as they host this candid roundtable exploring the complex relationship between AI-generated content and brand authenticity. Through real case studies from DTC brands that have successfully integrated AI storytelling while maintaining customer trust, plus cautionary tales from those who learned hard lessons about transparency, we'll dive deep into how modern retailers are navigating this challenge. You'll walk away with a practical framework for evaluating when AI-generated content aligns with or undermines your brand values, actionable strategies for maintaining human connection in an AI-enhanced content strategy, clear guidelines for disclosure and transparency that build rather than erode customer trust, and tools to measure authentic brand perception versus AI efficiency gains. Drawing from Andie's own journey building an authentic swimwear brand in the digital age, this roundtable is perfect for brand marketers, content strategists, and founders wrestling with how to scale storytelling without losing their brand's soul, because this isn't about whether to use AI, it's about using it authentically.
Alda Leung, VP, Creative, Andie
Scaling Smarter: Budget Management Strategies for Sustainable Growth
Discover how to balance growth ambitions with financial discipline. This session explores practical approaches to managing budgets while scaling, identifying key metrics to track, and prioritizing investments that drive long-term, sustainable success.
Rick Cadotte, CMO, Legacybox
AMA: The Loyalty Loophole: How Smart Retailers Make Their Best Customers Spend More This BFCM
While you're discounting everything for everyone, your VIP customers are getting the same generic 25% off as random bargain hunters—and wondering why they bothered staying loyal all year. Leading retailers discovered that AI-triggered loyalty upgrades during peak shopping moments don't just reward customers, they create spending frenzies that generate massive incremental revenue in 72 hours or less. You'll walk away with the AI loyalty boost framework that automatically identifies your highest-potential customers mid-BFCM and surprises them with exclusive tier upgrades (driving one retailer's top segment to spend $2,400 more per customer in one weekend), the exact surprise reward triggers that create urgency without cheapening your brand—including the "48-hour VIP window" that generated 290% higher AOV, the automated perk stacking system that makes customers feel truly special while protecting your margins, and the critical timing algorithms that deploy upgrades at the precise moment customers are most likely to splurge big. Your competitors are treating their best customers like strangers during the biggest shopping weekend of the year—while you're turning loyalty into a profit multiplier that compounds long after BFCM ends.
Kerri Mason, CMO, CAMP
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